Welcome to Mawa Noor. By accessing our website and placing an order with us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.
1. Acceptance of Terms
By using this website, creating an account, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these Terms, please refrain from using our website or services.
2. Products and Availability
Mawa Noor offers both ready-stock and custom-made furniture products.
While we make every effort to ensure that product descriptions, specifications, images, and pricing are accurate, slight variations in color, texture, dimensions, and appearance may occur due to lighting conditions, screen settings, handcrafted production processes, or material availability.
All products are subject to availability, and we reserve the right to discontinue or modify any product without prior notice.
3. Pricing and Payment
All prices displayed on our website are stated in Saudi Riyal (SAR) unless otherwise specified.
Full or partial payment may be required to confirm an order, depending on the nature of the product purchased.
Mawa Noor reserves the right to update pricing, promotions, and offers at any time without prior notice. However, changes will not affect orders that have already been confirmed.
4. Custom-Made Orders
Custom-made products are manufactured according to the customer’s approved specifications, including dimensions, materials, colors, fabrics, and design preferences.
Customers are responsible for reviewing and confirming all order details before production begins.
Once production has started, custom orders cannot be modified, cancelled, returned, or refunded except in cases involving verified manufacturing defects, damage during delivery, or substantial deviations from the approved specifications.
5. Order Acceptance and Cancellation
Submission of an order does not automatically guarantee acceptance.
Mawa Noor reserves the right to refuse, limit, or cancel any order at its discretion, including cases involving pricing errors, suspected fraud, stock limitations, or inaccurate customer information.
Orders may be cancelled within 24 hours of confirmation, provided production or dispatch has not commenced.
6. Delivery
Delivery timelines provided by Mawa Noor are estimates and may vary depending on product availability, production schedules, weather conditions, logistics providers, and circumstances beyond our reasonable control.
Customers are responsible for ensuring that delivery information, contact details, and access arrangements are accurate and complete.
Any delays caused by incorrect customer information or failure to receive delivery may result in additional charges.
7. Product Inspection
Customers are encouraged to inspect all products upon delivery.
Any defects, damages, or discrepancies must be reported within the timeframe specified in our Return & Refund Policy, accompanied by photographic and video evidence where applicable.
Failure to report issues within the required period may affect eligibility for returns, replacements, or refunds.
8. Return and Refund Policy
Returns, replacements, and refunds are governed by our separate Return & Refund Policy.
By placing an order, customers acknowledge that they have read and understood the applicable Return & Refund Policy.
9. Intellectual Property
All content available on this website, including but not limited to logos, product images, graphics, text, designs, videos, and other materials, is the property of Mawa Noor and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent from Mawa Noor.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Mawa Noor shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.
Our total liability in connection with any claim shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
11. Force Majeure
Mawa Noor shall not be held responsible for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, government actions, transportation disruptions, labor disputes, supplier shortages, or technical failures.
12. Privacy
Any personal information collected through our website will be handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of your information as described in the applicable Privacy Policy.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of the Kingdom of Saudi Arabia.
14. Changes to These Terms
Mawa Noor reserves the right to update, amend, or revise these Terms & Conditions at any time without prior notice.
Any changes will become effective immediately upon publication on the website. Continued use of the website following such updates constitutes acceptance of the revised Terms.
15. Contact Information
For any questions regarding these Terms & Conditions, please contact Mawa Noor through the contact details provided on our website.